TCNS has provided us with more than 3 years of exemplary service. We have found TCNS staff to be exceptionally knowledgeable in the provision and delivery of IT products and related services. TCNS have a natural fit with the fast moving IT sector in general and particularly with our business practices. TCNS have an excellent value proposition throughout the IT lifecycle and we hope to continue to have TCNS as one of our preferred suppliers for many years to come. Get in touch with us. Take a look how we can help you

Helpdesk / Service Technician – MCP, MCDST, compTIA A+, Netwrk + - Midlands

TCNS is a well established Microsoft Partner, with close ties to Microsoft.

Dynamic small expanding IT consultancy assisting companies to plan, design, develop and deploy creative IT solutions, coupled with the desire to ensure strong long term client relationships.

The Role

An excellent opportunity for an experienced Helpdesk / service Engineer t to join a well established Microsoft Partner. We are looking for individuals who excel in delivering winning results and have the ability and enthusiasm to help grow the business. If you enjoy working in a challenging role and being rewarded for hard work and dedication then this is the opportunity for you. You will need to demonstrate your abilities as a forward thinking IT Technician, to enable timely resolution to Customers IT issues. You will have held an IT Engineering Role or Helpdesk  role for a minimum of 2 years, possess excellent IT skills in Microsoft platforms and products and be proficient in the following.

- Active Directory (must have)

- Microsoft Exchange 2007 (2010 an advantage) (advantage)

- Symantec Backup Exec / Recovery (distinct advantage)

- Virtualisation (Advantage)

- Windows desktop deployments ( including windows 7) (must have)

- Sonicwall Firewalls or Similar (Must have)

- SQL Server (advantage)

This will be underpinned with a sound knowledge of networking infrastructure.

You will be qualified to at least MCP, MCDST, compTIA A+, Netwrk +  . You will need to be flexible good work ethic, can do attitude. In addition you must have excellent Customer facing skills including written and oral, strong problem solver and be able to work well without supervision or as part of a team. This is a fantastic opportunity for career progression and you will be provided a challenging yet rewarding environment, with the opportunity of working with some of the most talented individuals in the business.

Experience required for this role

You will have held an IT Engineering Role or Helpdesk  role for a minimum of 2 years, possess excellent IT skills in Microsoft platforms and products and be proficient in the following.

Solid experience in Microsoft desktop and server solutions.

Ability to keep helpdesk status up to date, as part of a team.

Hardworking Can do attitude is essential.

Please email  :- EngineeringVacancies@tcns.it

 

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Client Testimonials

“I would like to thank you and your team for the excellent service and support you have given us over the last 6 years.

We are a small company and we went looking for a a company who could supply our specific IT needs i.e. secure, reliable user friendly, easy maintenance system and aftercare service and support. What we were concerned with was that we would get all the above, secure, reliable, user friendly, easy maintenance, but when it came to aftercare service and support we would not get the same service as larger organisations that you maintain.

Well, we had no need to worry – The service and support we received from TCNS is second to none. Nothing is too much trouble. This was reinforced to us in October when we had fire damage in the offices, one phone call to TCNS asking if they could help. Our server was re-located and hosted at TCNS same day and we were all working from home within 24 hours with full systems.

It does not matter who you talk to over the phone or in person, they have always been professions, courteous and most of all make you feel as if you are their most important client.

If you are looking for a company who cares about your company then I would recommend TCNS every time”

Mrs M – Support Service Manager – Crime and Nuisance Organisation.