Customer management system

Customer Management Solution

 

TCNS have the expertise and accreditations to provide your company with a complete CMS (Customer Managment System) that is designed perfectly for growing businesses that want to build strong relationships, manage contacts and centralize data. You can also build and send marketing campaigns through the CMS Solution that will capture leads, link to your website, nurture those prospects automatically with Drip Marketing plans, and quickly identify your hottest leads so that they can be forwarded to your sales team to follow up on the opportunities and generate more sales. 

What is ACT 2011 and how can it benefit you business

Sage is #1 in the world with millions of customer and is specifically designed for small to medium businesses specifically with sales teams.  

Sage leads the industry in ease of use and allows you to get 25% more work done over competitive solutions and you can personalize ACT to fit your business requirements by designing views, add fields/tabs and customize templates.   

The bottom line Sage takes care of the administrative side so you can concentrate on making your business profitable and creating new business relationships

Here’s just some reasons why ACT can be the right CMS solution for your company:-

Manage Relationships:  Keep everything—phone numbers, emails, conversation notes, meeting and activity history, documents, social media and profile 

Search and Instantly Access: Find the exact customer relationship details you need using the most basic keyword search to a more advanced field search.

Be more Productive using smart tasks to automate key activities

Market Effectively by creating and sending email campaigns and analyzing the results for new leads

Sell more by tracking each lead through the sales process and probability of close

Measure Results by viewing more 50 reports and dashboards for deeper analysis of your team

Integrate seamless with outlook contacts and eliminate double entry

Access from Anywhere with windows and web options or from your blackberry. 

To discuss the CMS solution in more detail please email our consultants at sales@tcns.it 

E-marketing bolt on solution

The powerful features of Swiftpage’s email marketing and automated marketing solution are now offered within ACT! 2010.  Deliver marketing messages directly from your ACT! database then your send data is updated in your database seamlessly.

Email Marketing

Swiftpage gives you the tools to create beautiful email templates, send directly from your ISP Relations and Spam check, you can be sure your message makes it to your recipient’s inbox when you send it using Swiftpage.

Highlights

Send Now, Schedule Send or Send As

Send As “Record Manager” for each contact in your email list easily

Email Tracking

When you send your email blast with Swiftpage you can track who opened, clicked, bounced, suppressed and more. You can also view graphical and detailed data about your send, and export your send reports to others for further analysis. And your contact’s interactions with your email sends are recorded into your ACT! history for easy reference. 

Surveys and Web Forms

Swiftpage Surveys are more than just data gathering.  Map your survey responses back to specific fields in your database and watch your ACT! database grow! Set up an Autoresponder email to automatically be sent to your respondents when they complete your surveys and with Drip Marketing Autoloader you can automatically load them into a Drip Marketing Campaign to receive a series of marketing communications. 

Call List

After you send an email blast to your contacts, your recipients open and click on the email message. Swiftpage creates a ranked list of the most interested contacts based on those interactions. Access each contact’s Call List score in the Marketing Results tab for easy follow up.

Marketing Results Tab

Access all interactions you’ve had with each of your contacts in one view within your database with the Marketing Results Tab. This tool tells your sales team who to call and what to talk about. You can also view that contact’s score within your Call Lists, manually rank them, view a summary of your interactions with that contact, access online resources and industry tips as well as the email you’ve previously sent them.

Drip Marketing

Swiftpage Drip Marketing gives you the ability to create a sequence of messages that are automatically delivered to your ACT! contacts at the right time.  Swiftpage Drip Marketing uses intelligent technology to send messages to contacts based on their interactions with previous messages and based on data in your ACT! database environment . 

 

Client Testimonials

“TCNS have supported our IT Network Infrastructure for many years. Their engineers are highly skilled, always keen to resolve any problems, and most polite. The company in general is reliable and efficient.

I would have no reservations to recommend them as a quality support service.”

Ms C – Commercial Manager – Medical Systems Company