At TCNS our experience with working with the education sector has helped us to understand that each school is unique and it is important that your IT support caters to your individual needs, it is for this reason we offer individually tailored IT support packages. Whether you require a full support package, a simple token support or something in-between we will work with you to develop a support package to suit your school.
We believe it is important that you have a familiar point of contact that understands your current situation and your future goals so you will have your own dedicated account manager who will get to know you, your team and your system. Having in-depth knowledge about your system along with their expertise will enable your friendly account manager to help you achieve the most out of your current system and provide you with the guidance and advice you need to reach any future goals.
TCNS help educational institutions to get the most from IT, even when budgets are tight.
An onsite technician
This maybe be required because you don’t have a dedicated IT team onsite or that your IT team require extra support for example to cover annual leave, maternity leave or long periods of absence.
Unlimited remote support
Our team of friendly engineers are only a phone call away. They are there to provide you with support and guidance using their wealth of knowledge to help resolve any faults that can be dealt with remotely.
Liaising with 3rd parties
This maybe for software, licenses, internet or phone lines, we understand you have your hands full with educating your students so we give you back that time by arranging all of this on your behalf and ensuring we get you the best value for money.
Our consultancy team can design and manage projects to develop your schools network infrastructure from the early stages right through to completion, be it enhancing or rebuilding your network they have installation, migration & deployment covered.
Round the clock monitoring of your systems
This allows us to ensure your system performs at an optimum level and in many cases issues are resolved before you are even aware there was a problem.
Speak to a member of our team to find out more about our services call 0121 604 6224