In-House Technician Support

This level of service is perfect for your needs, if you already have ICT technicians in-house and would need your IT infrastructure covered while on annual leave, illness, unplanned absences, remote sites, or to act as an addition to your company to resolve higher level technical issues.

This includes guaranteed service levels, dedicated account manager, access to our manned helpdesk for logging any calls, and onsite engineers.  Our trained engineers are Microsoft Certified and can deal with issues relating to Exchange, Active Directory, Office 365, Cloud offerings, Virtual environments (VMWARE and Hyper V), and Citrix.

Levels of Support:

We can also work with your ICT team to manage projects such as:

  • Hardware & software supply and install to head office and remote sites
  • Voice and data cabling – data centre installs, fibre optic, additional network points
  • Security and threat management solutions
  • Cloud services – hosted email, hosted server and hosted backup
  • 24/7 Daily monitoring of the system for failures – can be included as part of support cover
  • Compliance and policy management – identify and deploy best practices to reduce risk