Infrastructure Management
Our Infrastructure Management service offers round the clock infrastructure availability, performance & health monitoring with rapid incident response, to ensure the best possible performance and minimize downtime.
Pro-active Management
Infrastructure outages, or even service degradation, can swiftly bring your business to a halt. Our infrastructure management service ensures all your systems and applications, whether on-premise, hosted, or cloud-based, are configured for the best possible performance. Our Infrastructure Management team work 24/7/365 to monitor your infrastructure’s availability, performance, and health. If an issue is detected, we’ll respond immediately to prevent or minimize downtime.
Our three pronged approach to Infrastructure Management:
- Support - In essence keeping the lights on and ensuring appropriate technical resource is available 24/7 to address issues rapidly and prevent/reduce downtime.
- Monitoring - Keeping a comprehensive eye on the availability, performance and health of your systems and applications. When issues occur we identify and address them rapidly.
- Management - Configuration, administration and optimization of your infrastructure; ensuring appropriate configuration and adapting it as requirements change, undertaking frequent system administrator housekeeping tasks.
Remote Support
Capacity Management
Device Monitoring
The vast majority of incidents are remotely resolved.
Device Monitoring
Capacity Management
Device Monitoring
Network devices are continuously monitored providing a real-time health overview.
Capacity Management
Capacity Management
Availability Management
Ensuring resources cost-efficiently meet your organizations immediate & future requirements.
Availability Management
Availability Management
Availability Management
Implementing IT service resource appropriate to your defined availability targets.
Performance Management
Availability Management
Performance Management
Managing IT infrastructure to meet your organizations KPI, service level and budget objectives.
System Administration
Availability Management
Performance Management
Supporting the uninterrupted & optimal performance of your IT infrastructure environment.
Health Checks
Patch Management
Patch Management
Realtime infrastructure monitoring to maintain your network health.
Patch Management
Patch Management
Patch Management
Strategic management of software and application patches to maintain performance & security.
Optimisation
Patch Management
Optimisation
Dynamic infrastructure optimization for reduced costs, improved reliability & increased agility.