Our UK-based IT Service Desk is the beating heart of our Managed IT Service Provision - delivering high quality service levels and continual improvement from our support offices.
The TCNS IT service desk is the beating heart of our managed IT service provision, offering organizations a window to the world of their users and acting as a key interface for Business Relationship Management. We offer an always-on service, ready to support users whenever, and wherever, they are working. With user-experience at its core, the TCNS Service Desk features an industry leading average response time of just 10 seconds and offers multiple situation appropriate communication channels suited to the needs of users, including phone, email and self-service functionality, all underpinned by strong Identity Management processes.
Opting for outsourced IT services is a cost-effective investment. We help customers across a variety of industries achieve the level of support and user experience they desire through tailored IT Service desk services, delivered by 2nd and 3rd line technical engineers. Whilst our managed Service Desk is staffed by seasoned experts who can quickly resolve technical issues, they also genuinely care about your business and your users. Their priority is to understand your users’ activities from both a technical and business perspective so our IT Service Desk becomes a natural extension of your organization.
Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!