Privacy Policy

Privacy Policy

Last Updated 1st January 2006

This is a privacy statement between you the customer and Total Computer and Network support (TCNS Ltd)

We are committed to protecting your privacy. This privacy statement explains data collection and use practices of the ”TCNS Ltd” site (the Site); it does not apply to other online or offline TCNS Ltd sites, products or services except where stated. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

Collection of your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about TCNS Ltd products and services, entering a contest, ordering e-mail newsletters, joining a limited-access premium site or service, signing up for an event or training, or when purchasing, downloading and/or registering TCNS Ltd products. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, information about your company, and credit card information.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site.

Use of your Personal Information

The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.

In support of these uses, TCNS Ltd may use personal information to provide you with more effective customer service, to improve the Site and any related TCNS Ltd products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests. In order to offer you a more consistent experience in your interactions with TCNS Ltd, information collected by ”TCNS Ltd” may be combined with information collected by other TCNS Ltd services.

We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other TCNS Ltd products and services, and/or share information with TCNS Ltd partners so they may send you information about their products and services.

When you sign up for a newsletter or agree to receive promotional e-mail, ”TCNS Ltd” may use customized links or similar technologies to track e-mail links that you click. We may associate that information with your personal information in order to provide you more focused e-mail communications or purchase information. Each e-mail communication includes an unsubscribe link allowing you to stop delivery of that type of communication.

TCNS Ltd occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

TCNS Ltd may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on TCNS Ltd or the Site; (b) protect and defend the rights or property of TCNS Ltd and our family of Web sites; or (c) act in urgent circumstances to protect the personal safety of TCNS Ltd employees or agents, users of TCNS Ltd products or services, or members of the public.

Personal information collected on the Site may be stored and processed in the United Kingdom or any other country in which TCNS Ltd or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country.

Control of your Personal Information

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of TCNS Ltd and its controlled subsidiaries and affiliates without your permission.

Please be aware that this privacy statement and any choices you make on the Site will not necessarily apply to personal information you may have provided to TCNS Ltd in the context of other, separately operated, TCNS Ltd products or services.

TCNS Ltd may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by ”TCNS Ltd”, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen.

Security of your Personal Information

TCNS Ltd is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Use of Cookies

We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site’s features that you customized.

Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology is a tool we use to compile aggregated statistics about ‘TCNS Ltd’ Web site usage, such as how many visitors clicked on key elements (such as links or graphics) on a ‘TCNS Ltd’ Web page, blog or a newsletter. We may share aggregated site statistics with partner companies.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.

Changes to the Privacy Statement

From time to time TCNS Ltd reserves the right to change the contents of this privacy statement for a number of reasons. As the site changes and grows, certain methods and technological processes may change. For example, TCNS Ltd may decide to hold personal information differently. The sites services may change and the content and information held by the site may require a change in this document.

Contact TCNS Ltd

TCNS Ltd welcomes customer comments regarding this privacy statement. If you believe that TCNS Ltd has not adhered to this privacy statement or if you wish to contact TCNS Ltd regarding this or any other aspect of the site’s business or services, please use the ‘Contact us’ page where a representative will be happy to assist you.


In accordance with the web accessibility and usability guidelines, this website upholds British Standards and best practices advised by & W3C WAI specifications.

During the design and development of the website, it has been tested against assistive technologies needed for the users of different impairment groups. This assists all users regardless of disability to have highest level of user experience in navigating with all the core tasks of this website.

In order to gain the maximum user experience and meet the user needs the website is complaint to XHTML Strict 1.0 and achieves conformance to the W3C WAI “Level AA” (WCAG 1.0). The website has been tested and is compatible with the key web browsers achieving required browser compatibility.

Within this website, we have used JavaScript on some of the occasions for the ease-of-use. However, similar functionality can be achieved by using browser features if your JavaScript is not-active. No JavaScript is used to display the content and other major attributes of the website.

Adherence to guidelines

We always strive to adhere to the guidelines and recommendations given for good practice and always measure the performance level of the website, however, if you have any comments or need any further information regarding to the our web accessibility policy, please do not hesitate to contact us